document control app
Know which documents your team can trust.
Cadix helps teams know what documentation is current, what needs review, and who’s responsible for keeping it that way.
Support Escalation Matrix
Verified
This information has been reviewed and is current.
Last verified Aug 20, 2026
Lisa Calder
Tier 1: Frontline Community Team
The Community Associate or Front Desk Agent serves as the initial point of contact for members and guests. This level handles real-time, face-to-face requests, basic troubleshooting, and general building upkeep. Typical duties include answering simple questions about Wi-Fi login credentials, restocking kitchen or printing supplies, resolving conference room booking double-bookings, and checking in visitors.
Tier 2: Community & Account Management
The Community Manager or Space Lead manages account status, member satisfaction, and localized operations. This level steps in when a problem requires budgetary adjustments, contract modifications, or policy enforcement.
When documentation falls behind
Your processes change. Your documentation should too.
Outdated SOPs, policies, and process guides create uncertainty about which information your team can actually rely on.
Cadix makes it clear what’s current and what needs another look.
DOC-003
Product Release Checklist
At Risk
This document is under review. Process steps 3-6 may not reflect the current workaround established.
Keep documentation up-to-date
Ownership. Reviews. Clear Status.
Outdated SOPs, policies, and process guides create uncertainty about which information your team can actually rely on.
Cadix makes it clear what’s current and what needs another look.
Own
Assign responsibility for every document.
Review Cadence
Set when documentation should be reviewed again.
Stay Current
Know when something needs attention before it becomes outdated.
Governance
Edit
Owner
MB
Marcus Bennett
Category
Customer Support
Review Cadence
Every 45 days
Last Reviewed
Aug 31, 2026
document control app
Know what needs your attention.
Cadix helps teams know what documentation is current, what needs review, and who’s responsible for keeping it that way.
20
Active
Documents
2
Overdue
Reviews
1
In Progress
Reviews
Good
Overall documentation health
a better way to manage documents
Keep the knowledge your team relies on reliable.
Cadix is being built for teams that need a simpler way to keep operational documentation owned, reviewed, and up to date.